Let's TalkWarranty/Technical Info
About Our Warranty
As a quality new home builder, Berks Homes is proud to offer the best warranty program available today. We partner with Professional Warranty Service Corporation (PWSC) and we back our warranty with the strength of one of America’s largest insurance organizations.
Coverage Overview:
- Year 1: Workmanship and Materials
- Year 2: Major Systems “Inside the Wall” Limited Coverage
- Year 3-10: Structural Elements
***Cosmetic Items are not Covered***
(Please see your PWSC booklet for additional post-settlement limitations)
Homeowner's Guide
At the Home Orientation, we provide a comprehensive homeowner's Guide specific to each customer's home. This resource answers many common questions, such as use and maintenance guidelines, troubleshooting tips and emergency information.
As you settle into your home during the first year, you may find items that need further adjustment. In addition, you may have questions about the Limited Warranty, home maintenance, proper operation of the appliances, heating and air conditioning or other home systems. Many of these items are included in this Guide and online. We also want to assure you that the Warranty Service staff at Berks Homes is available to assist you in these areas.
For Emergency Service, please refer to our Emergency Service procedures.
For Appliance Service, please refer to our Appliance Service procedures.
General WarrantyCategories
How to contact our Warranty Services Department
24/7 Call Center Support
To report an In-House issue too urgent to wait for the regular Evaluation time frames (3-month Evaluation/12-month evaluation):
- Contact the Berks Homes Warranty Services Department at 1-877-856-6267 Ext. 4 during normal business hours between 8am-4:30pm. We will issue a work order to our technician who will contact you to schedule a time to evaluate the issue.
To report a Trade-Contractor Claim at any time during your warranty period:
- Contact the appropriate contractor found on your trade list during normal business hours. If this is an appliance issue, please have your model number, serial number, settlement date, and description of problem handy when reporting the issue to the Supplier or Manufacturer.
- For tracking purposes, please also call or email Berks Homes to report the problem and provide us with the Trade Contractor that you contacted.
EMERGENCIES
If this is an emergency requiring a Trade Contractor (electrical, plumbing, and HVAC) contact the appropriate Trade contractor found in your homeowner manual. Please be prepared to describe your concern in full.
***Gas Smell – Call your Gas Utility Immediately***
For tracking purposes, please also call Berks Homes at 1-877-856-6267 Ext. 4. to report the issue and provide us with the Trade Contractor that you contacted. We will follow up with the contractor and our field technician.Appliance Service Procedures
Appliance service is provided directly by the manufacturer. If you are experiencing a problem with one of your General Electric appliances, please contact GE directly to schedule a service appointment. For prompt service, please ensure you have the appliance's Model # and Serial # and the closing date on your home. By contacting GE directly, this will allow you to schedule an appointment for immediate service.
The manufacturer of your appliances employs trained technicians who are qualified to service the appliances. In fact, because the internal mechanics of appliances can vary from brand to brand, many appliance manufacturers will void their warranty if someone other than one of their certified technicians works on the appliance. The manufacturers' customer service phone numbers are listed in the use and care materials for each appliance.
Remember to mail in any registration cards you receive with the manufacturer's materials. Being in the manufacturer's system assures that in the event of a product recall, the company can contact you and arrange to provide the needed correction.
General Electric
1-800-GE-CARES / 1-800-432-2737
Your Warranties on your GE appliances are for one (1) year; refer to the literature provided by the manufacturer for complete information.
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